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Royal Station Hotel- Part Of The Cairn Collection Newcastle upon Tyne, Newcastle upon Tyne

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28Jan2025Select date
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29Jan2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Neville Street, Newcastle upon Tyne, United Kingdom, NE1 5DH

The Royal Station Hotel, part of the Cairn Collection, is an eye-catching establishment housed in a stunning Grade 1 and 2 listed Victorian building. Overlooking the historic railway station, the hotel is closely associated with the 1945 classic film ‘Brief Encounter’. Its prime location offers easy access to Newcastle's central train and metro stations, making it significant for both travelers and locals alike. The hotel combines historical charm with modern amenities, providing a comfortable stay for various purposes.

Location

Ideally located in the heart of Newcastle, the Royal Station Hotel is merely a minute away from Newcastle's Central Station and metro system. Guests can easily explore nearby attractions such as the Quayside, art galleries, and theaters, all within walking distance. The hotel also offers chargeable parking spaces for guests traveling by car, facilitating convenient access to explore this vibrant city.

Rooms

The Royal Station Hotel features a range of accommodations, including double, small double, and spacious triple rooms. Each room is equipped with essential amenities such as a private bathroom, tea and coffee making facilities, and free Wi-Fi. Guests can also enjoy added comforts like dressing gowns and slippers to enhance their stay. The rooms are designed for both solo travelers and couples, allowing for a relaxing experience in a central location.

Eat & Drink

The hotel's Empire Restaurant offers a stylish dining experience with a diverse menu featuring a hot buffet breakfast and seasonal dishes. Guests can also indulge in a Traditional Afternoon Tea, complete with savory and sweet treats served in a comfortable lounge setting. In the evenings, an à la carte menu is available alongside Chef's Special Evening menu for business guests, showcasing locally sourced ingredients and culinary expertise.

Leisure & Business

The fully equipped leisure club at the Royal Station Hotel provides a range of facilities, including a high-tech gym, steam room, and spa bath. Ten function spaces are available, tastefully decorated to accommodate various events, from business meetings to family celebrations. The hotel's relaxing bar and fitness center further enhance the experience for both leisure and business travelers.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Triple Room
Max:
3 persons
40 m² 
Bed options:
1 Single Bed or 1 Double Bed
Heating
Bathtub
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Twin Room
Max:
2 persons
17 m² 
Bed options:
2 Single beds
Heating
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Superior Double Room
Max:
2 persons
25 m² 
Bed options:
1 Double bed
Shower
Heating
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Getting around

A list of all available modes of transport

City Center
Newcastle upon Tyne2000 ft
Airports
Newcastle (NCL) 7.8 mi
Durham Tees Valley (MME) 41.1 mi
Train
Newcastle Central700 ft
Bus
Bus stop400 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • No pets allowed
  • 24-hour security
  • Baggage storage
  • Locker room
  • Elevator
  • Currency exchange
  • Smoke detectors
  • Fire extinguishers
  • Key card access
  • Key access

Sports & Fitness

  • Fitness center
  • Golf course

Guest Parking

  • Electric kettle

Services

  • Room service
  • Housekeeping
  • Dry cleaning
  • Welcome drink

Dining

  • Restaurant
  • Bar/ Lounge area
  • Dinner
  • Packed lunches
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cribs
  • Children's buffet

Spa & Leisure

  • Indoor swimming pool
  • Night club
  • Spa center
  • Sauna
  • Steam room
  • Jacuzzi

Room features

  • Heating
  • Dressing area
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Location

Neville Street, Newcastle upon Tyne, United Kingdom, NE1 5DH
Map view
street view
Neville Street, Newcastle upon Tyne, United Kingdom, NE1 5DH
Nearby
Night club
Newcastle Castle
1100 ft
Museums
Life Science Centre
1800 ft
Bridges
High Level Bridge
1700 ft
Church
Saint Nicholas Cathedral
1100 ft
Market
Grainger Market
1600 ft
St Nicholas Square
Newcastle Cathedral
1100 ft
Bridges
Swing Bridge
1800 ft
Church
Cathedral Church of St Mary
1200 ft
Museums
Holy Jesus Hospital
2000 ft
Movie theater
Tyneside Cinema
1800 ft
Grey Street
1500 ft
Bessie Surtees House 41-44 Sandhill Quayside
Historic England
1900 ft
48 Westgate Rd
George Stephenson Monument
200 ft
Church
St John the Baptist Church
400 ft
Hadrian's Wall
1500 ft
Restaurants
Ugot
100 ft
Newcastle Station Neville Street Newcastle Central Station
The Mile Castle
500 ft
The West Road and Grainger Street
Burger King
600 ft
Neville Street Central station
Darceys Grilled Cheese Sandwiches
1000 ft
Neville Street Newcastle Train Station
Chillipepper Sandwiches & More
800 ft
Arch 1 Forth Street
Deli Central
1000 ft
Arch 9 Forth Street
Geek Retreat
800 ft
38 Grainger Street
Yo Yo Noodle Newcastle
900 ft
54-56 Grainger Street

Reviews and Ratings

Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
Good breakfast
Ideal for exploring
Noisy rooms
Unfriendly staff
6.6/10
Nice
Rooms
5.0
Location
7.6
Service
7.2
Dining
6.7
Guest reviews
6.6/10
based on 24 reviews
4/5 based on 2612 reviews
7.5
7.5/10based on 10399 reviews
#52 of 91 hotels in Newcastle upon Tyne based on Tripadvisor
David
United Kingdom, May  2024
5.8/10

The hotel was a bit disappointing in terms of cleanliness and room smell, felt outdated and more like a hostel. The noise from the nearby club kept me awake, and the room was uncomfortably hot. Despite these issues, the staff were helpful and welcoming, making the stay pleasant. The location was good for access to the Utilita Arena, but noise from the train station was disruptive. The dining experience had its flaws with limited breakfast choices and cold food, but the staff were friendly.

Rooms
5.0
The rooms weren't the cleanest and had a strong cigarette smoke smell. They need updating and felt dull, resembling a hostel.
Service
8.0
The staff were all helpful and welcoming, making my stay enjoyable.
Location
6.0
The location was good for accessing the Utilita Arena but suffered from noise, especially from the nearby club and train station.
Dining
5.0
The dining experience had its downsides, such as limited breakfast options and cold food, but the staff were pleasant.
Facilities
6.0
The facilities had some issues with room temperature and cleanliness, but the staff were accommodating.
Rod
United States of America, April  2024
8.8/10

My stay at the hotel was really enjoyable. The rooms were cozy and quiet, equipped with nice amenities like a lovely fridge stocked with water, juice, and chocolates, an iron, ironing board, hairdryer, and even slippers and robes. However, they could benefit from more lighting, and some might find them a bit basic and dated. The breakfast was fantastic, and the staff were friendly and welcoming.

Rooms
8.0
I loved the rooms; they were cozy and had everything I needed.
Service
9.0
The service was fantastic. The staff were friendly and accommodating throughout my stay.
Location
9.0
The hotel's location was superb, right next to the train station and close to great dining options. Perfect for exploring the city!
Dining
9.0
The breakfast was delicious, with a great variety of options to choose from. Definitely worth it!
Facilities
9.0
The facilities were great, making my stay even more comfortable and enjoyable.
Robin
United Kingdom, April  2024
6.2/10

The hotel is conveniently located near the city center and offers a good breakfast option. The rooms, however, lack some expected amenities and can be noisy on weekends. The service was mixed with unfriendly staff but good hospitality. The location is ideal for exploring the city but may have some safety concerns. Overall, the hotel provides basic facilities with room for improvement.

Rooms
5.0
The rooms were small, dark, and lacking amenities. Noisy due to nearby activities.
Service
6.0
Mixed service with unfriendly staff but good hospitality overall.
Location
7.0
Convenient location for exploring the city, but may have safety concerns.
Dining
7.0
Mixed dining experience, fantastic for some but lacking for others.
Facilities
6.0
Basic facilities provided with room for improvement.
Good breakfast
Noisy rooms
Lauren
United Kingdom, March  2024
5.8/10

My stay at the hotel was a mixed experience. The location was fantastic for being central in Newcastle, especially if you're traveling by train, but there are better options available. The rooms had some issues with noise from the lifts and other guests arguing all night, as well as being near the train tracks. The service was generally helpful, although I had to ask for coffee twice. The dining options were acceptable with a good variety. Overall, an average stay with room for improvement.

Rooms
5.0
The rooms had noise issues from the lifts and other guests arguing throughout the night, as well as being close to the train tracks.
Service
7.0
The staff was helpful but had to be reminded about requests like coffee. The service overall was decent.
Location
6.0
The hotel's location is great for accessing the center of Newcastle and convenient for train travelers, but there are better options available.
Dining
7.0
The dining options had a good variety, but there were some issues with the quality and freshness of the food.
Facilities
5.0
Ernest
United Kingdom, March  2024
7.8/10

I had a wonderful stay at the hotel. The location is superb, right next to the train station and within walking distance of everything. The room on the 3rd floor facing the railway station was surprisingly quiet at night, despite the high ceilings. The dining experience was great, even though we had a small issue with seating. Overall, a pleasant experience with a few minor drawbacks.

Rooms
8.0
The room on the 3rd floor facing the railway station was surprisingly quiet at night. It had a very high ceiling and a deep bath and shower, which was a treat.
Service
7.0
The service was good overall. The housemaids were pleasant and helpful. There was a brief issue with the key card, but it was resolved by a helpful male staff member. Some minor cleanliness issues observed in the hallways could be improved.
Location
9.0
The hotel's location is perfect, especially for train travelers, as it's right next to the station and close to the town center. Everything is easily accessible.
Dining
7.0
The dining experience was lovely, with friendly staff. However, there was a slight inconvenience with seating as all tables were set for Sunday lunch only. This led us to try another hotel for a more comfortable dining experience.
Facilities
8.0
The hotel offers good facilities, but there was a minor disappointment as the pool was closed early on Sundays. Despite that, the overall amenities were satisfactory.
Convenient Location
Minor Cleanliness Issues
Tony
United Kingdom, February  2024
6.8/10

The hotel room was not what I expected at all - dated, not very clean, and nothing like the photos online. It was also located right next to the noisy lift, which was unpleasant. Moreover, the room was uncomfortably hot with no option to change to a cooler one, even when offering to pay extra for a different room.

Rooms
5.0
The room was dated, not very clean, and nothing like the photos online. It was uncomfortably hot and small with no option to change despite offering to pay extra.
Service
10.0
The service was exceptional. The staff, especially Aimee and James, were lovely and welcoming. They were attentive and made us feel at home, even engaging in friendly conversations while addressing any issues.
Location
8.0
The location was perfect for our visit to the nearby O2 Academy. It was convenient and within walking distance of the Utilita Arena, which was the primary reason for our stay.
Dining
7.0
The dining experience was more than okay, with friendly staff but not as warm and with limited choices on some days like having no hot water. Despite that, we would consider returning for the service received.
Facilities
6.0
The hotel had basic facilities, nothing extraordinary but sufficient for a short stay.
Peter
United Kingdom, February  2024
6.0/10

My stay at the hotel was a mixed experience. The location next to the train station was convenient, but the room had several maintenance issues and felt tired. The service was friendly, although some staff could improve their interactions. The dining options were basic, and facilities were satisfactory.

Rooms
5.0
Despite facing the railway station, the room had maintenance issues like a leaking shower screen and a sink plug that didn't fit. It felt small for the paid extra.
Service
7.0
The staff was friendly, especially the night porters, but some could work on greeting guests with a smile. They did respond promptly to our request for tea and milk late at night.
Location
8.0
The hotel's location next to the train station was convenient, although the room facing it wasn't ideal. Accessible parking was a plus.
Dining
5.0
The dining options were limited, and we had to ask for coffee at breakfast. The menu was basic, and the choices were fixed with little variety.
Facilities
6.0
convenient location
maintenance issues
Michael
United States of America, February  2024
6.6/10

My stay at the hotel had its ups and downs. The rooms were a bit disappointing with no windows and a broken air conditioner, but the price seemed fair for what was offered. The service, on the other hand, was top-notch with kind and helpful staff. The location was excellent, especially for anyone relying on train services. The dining experience was average, with a buffet style that was a little underwhelming.

Rooms
5.0
The room I stayed in, 207, was described as a 'superior room' but felt dated and had some issues like a broken air conditioner and damp ceiling. Not the most comfortable stay, but I guess you get what you pay for.
Service
8.0
The staff members were kind and helpful throughout my stay. They even allowed me to use the mini-bar contents for free, which was a nice touch.
Location
9.0
The hotel's location was excellent, especially for those using the train services. Being adjacent to Newcastle Railway Station made it super convenient for me to move around.
Dining
5.0
The dining experience was mediocre with buffet-style options that were put out at once and left to go cold. Definitely room for improvement in the dining department.
Facilities
6.0
The facilities seemed basic, nothing extraordinary to highlight. Probably in line with the value for money offered at the hotel.
Richard
United Kingdom, January  2024
6.6/10

My stay at the hotel was a bit disappointing overall. The rooms were a bit dated and not in the best condition, with hard pillows and a mattress. The cleanliness was a concern, with cobwebs and dirty shower curtains. Plus, the unclear information about breakfast and limited parking spots made the overall cost quite high, nearing £140 per night.

Rooms
5.0
The room I stayed in was in need of some serious TLC. The furniture was marked and chipped, and the bathroom had bits on the floor. It felt like it hadn't been properly maintained for a while.
Service
9.0
On the bright side, the service was excellent. The staff were extremely cheerful and helpful, especially the breakfast team. They made me feel welcomed despite the room issues.
Location
8.0
The location of the hotel was its saving grace. It was very convenient, close to the railway station, city centre, and other key attractions. Perfect for exploring the city.
Dining
6.0
Unfortunately, the dining experience had its downsides. I had issues with breakfast not being included as promised and a mix-up with the restaurant registration. However, when it was available, it was up to my expectations.
Facilities
6.0
The facilities were average overall. Nothing particularly outstanding, but they met basic needs. It would have been nice to have more extras considering the price.
William
United States of America, January  2024
7.0/10

My stay at the hotel was a mixed experience. The location was unbeatable, right in the heart of the city center with easy access to main attractions. The rooms, however, had some issues, like a strong smell of smoke and a view of a brick wall, but the bed was uncomfortable. The service was friendly overall, though some staff members seemed out of place. Overall, it was a decent stay considering the value for money.

Rooms
6.0
The room was adequate, but there was a noticeable smell of cigarette smoke and a view of a brick wall. The bed was noisy and uncomfortable.
Service
7.0
The staff was friendly and helpful, but there were a few individuals who didn't seem well-suited for customer-facing roles.
Location
9.0
The hotel's location couldn't be better, right in the city center with easy access to major landmarks and public transportation.
Dining
6.0
The dining experience had its highs and lows. While breakfast was enjoyable for some, others had issues with cold and poorly prepared food.
Facilities
7.0
Ian
United Kingdom, December  2023
5.4/10

The hotel had some drawbacks like a challenging room location and noisy surroundings next to a nightclub but overall provided an OK stay. The staff showed inconsistency in their service quality, yet they were helpful with trip planning. The dining experience was satisfying with a good breakfast selection. The location was convenient for transportation needs but lacked charm. Some room issues like cold showers and cleanliness problems were disappointing.

Rooms
5.0
The room location was inconvenient with multiple levels to navigate and lacked assistance with luggage. Room cleanliness was subpar with mold, stains, and misplaced items.
Service
6.0
The staff was helpful in trip planning but lacked consistency in service quality.
Location
5.0
The hotel's proximity to transport links was convenient but lacked charm and had noise disturbances.
Dining
7.0
The breakfast offered a good selection and met expectations.
Facilities
5.0
Facilities were basic, needing improvement in cleanliness and maintenance.
Dennis
United Kingdom, November  2023
6.4/10

When we checked in at 2, the room was not ready, so we had to wait around. Even though the hotel looks good from the outside and in pictures, we had to keep the window open due to noise from nightclubs and the train station. The room had a lack of electric sockets, a draughty window, and uncomfortable beds.

Rooms
5.0
The room needed to have the window open, leading to lots of noise from the nightclubs and train station. Additionally, there was a lack of electric sockets, draughty windows, and uncomfortable beds.
Service
5.0
The service was a mix. While some staff members were friendly, the restaurant staff laughed when we complained about our freezing food. They seemed overwhelmed during breakfast, and we were asked to call at reception for access each time, which was not acceptable.
Location
8.0
The hotel's location is highly convenient, just 3 minutes from the train platform to the reception desk. Despite being right by the railway station, noise was not a major issue.
Dining
7.0
The dining experience was acceptable, with a help-yourself buffet style for both evening and breakfast meals. However, it was a bit pricey, although the food was nice overall.
Facilities
8.0
The hotel had a nice bar and pool facilities, creating a chilled atmosphere.
convenient location
noisy environment
Ruth
United Kingdom, November  2023
7.0/10

My stay at the hotel was a mix of positives and negatives. The room I originally got was incredibly noisy due to its location near nightclubs, but the hotel was accommodating in moving me to a quieter room, though still overlooking the road. The facilities in the room were subpar, especially for a double room, as it felt cramped and lacked certain standard amenities.

Rooms
5.0
Although I had an initial noisy room situation, the hotel was helpful in finding me a quieter one. However, the room's overall quality and facilities were lacking.
Service
6.0
However, they were attentive to my requests, especially regarding room changes.
Location
8.0
The location was unbeatable, being right next to the railway station and within walking distance to the city center. However, certain areas like the stair carpet needed attention.
Dining
9.0
I was very pleased with the dining experience at the hotel. The food was delicious, and the staff was accommodating to special dietary needs.
Facilities
7.0
The facilities at the hotel were decent, though nothing exceptional stood out. The value for the long stay car park seemed reasonable.
Craig
United Kingdom, October  2023
6.0/10

The hotel room was incredibly hot and too small for two people with inadequate storage. However, it was exceptionally clean and tidy, offering complimentary drinks in the fridge. Despite the noisy location, it was surprisingly quiet. The view was disappointing with a window facing a wall of rubbish. The bathroom extractor was extremely loud like a tractor, and the shower water temperature was not hot due to boiler issues.

Rooms
5.0
The room was far too small for two people, exceptionally clean and tidy but lacking adequate storage. The view was disappointing, and the bathroom extractor was very loud. The shower water temperature was not hot due to boiler problems.
Service
7.0
The staff were lovely and very helpful, especially Catherine P who went above and beyond to make our stay special. However, an incident at the bar where we had to leave for another hotel due to restrictions on sitting for drinks only was disappointing.
Location
8.0
The location was excellent, right next to the train station and city center. However, the service was slightly lacking, and there was no proper seating area for individual guests.
Dining
6.0
The dining experience was mixed with lukewarm food and difficulty getting more coffee. However, the quality was good overall.
Facilities
5.0
F.
United States of America, October  2023
6.6/10

My stay at the hotel had its ups and downs. The location was great, right next to the train station, but the rooms were not ready upon arrival, the cleaning staff was rude, and the lack of air conditioning made for an uncomfortable night's sleep. Despite these issues, the staff was friendly and efficient. Dining was on the pricier side, but the quality of the food was excellent.

Rooms
5.0
The rooms were not prepared upon our arrival despite multiple check-ups. The cleaning staff was rude, and there were maintenance issues like flaking paint off the ceiling in the bathroom. The room was too hot without air conditioning, making it difficult to sleep.
Service
7.0
The staff, aside from the rude cleaning staff, was friendly and checked us in quickly. They also helped with booking dinner reservations.
Location
6.0
The hotel's location right next to the train station was convenient for transportation. However, the surroundings were noisy, and the immediate area lacked charm.
Dining
8.0
The dining experience was enjoyable but a bit pricey for what was offered. The food quality was excellent.
Facilities
7.0
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Rooms and Guests2 Guests, 1 Room